FAQ
If you need to cancel or update your order, please reach out to us within 6 hours of placing the order. You can send us an email with your order details to bespoke@sapphirajewellers.com
(Kindly note that as our team works hard to get your order dispatched as quickly as possible, we may not be able to cancel or update your order upon request.)
For monogrammed, engraved and custom pieces, we are unable to cancel or update the order once placed.
Once you’ve completed your purchase, we will send you an Order Confirmation email.
Please check your junk mail or spam folders if you can’t find it. Otherwise drop an email to bespoke@sapphirajewellers.com and we will resend your order confirmation.
Once your order is packed and ready to ship, you’ll receive a tracking number via email so you can keep an eye on its activity while it makes its way to you.
Tracking numbers are automatically sent as soon as your order is packed! Once our shipping partner picks up the package and scans it into the system, the tracking number can be used to see the information about your order. This may take a couple hours and if the order was packed on the weekend, it will be updated next available business day!
If you need to cancel or update your order, please reach out to us within 6 hours of placing the order. You can send us an email with your order details to bespoke@sapphirajewellers.com (Kindly note that as our team works hard to get your order dispatched as quickly as possible, we may not be able to cancel or update your order upon request.)
For monogrammed, engraved and custom pieces, we are unable to cancel or update the order once placed.
When it comes to the quality of materials we use in our products, rest assured, we use only the best. We use precious metals (such as sterling silver and 14kt gold), natural gemstones and organic pearls.
Yes, we do. We source our gemstones from regulated, fair-trade gem dealers in Sri Lanka and our organic, freshwater pearls are farmed in Japan and India.
Our design team is based in Sri Lanka
As for manufacturing, our main workshop is also based in Colombo, Sri Lanka – where our 14kt gold pieces are made, and a lot of our sterling silver pieces too. In addition, we also work with expert craftsmen from Hong Kong and India.
With the right care, your pieces will be shining bright for a lifetime. We have put together an easy, descriptive care guide just for you. Click here learn more
We got your back, every step of the way. If your piece arrives broken or with a manufacturing defect, we will replace your item. Please note we need to be informed of the defect within 5 days of receiving the order.
For usual wear and tear of products, we offer a restoration service. There might be a minimal service fee charged based on the requirements. We try our best to ensure all your Stoned jewels are kept for life. So drop us an email with full details and we will assist you.
Send us an email to bespoke@sapphirajewellers.com and we will do our best to assist you.
If the breakage is not due to defects in manufacturing, but due to normal wear and tear, you might be subject to a fee. However, our repair fees are minimal as we really do want you to use your pieces forever. So get it in touch and let’s get that piece back to life for you.
Give us a shout at bespoke@sapphirajewellers.com with full details of the jewelry that requires a little extra love and we will assist you.
If you are getting someone a gift, we are happy to help! Click on our gift-wrap option as you check out to send your order to your special someone. Complete it with a personalized note and we will do the rest.
To get in touch, you can drop us an email to bespoke@sapphirajewellers.com or slide into our DMs!
